Terms and Conditions

Rental Agreement

Terms & Conditions

This is an agreement between the Hirer (“You”) and Central Desert NT Pty Ltd t/a CENTRAL CAR RENTALS (“the Company”), identified on The Rental Agreement, to rent the motor vehicle (“the Vehicle”) described on the Rental Agreement including all its accessories, tools, tires and equipment as well as any replacement vehicle.

1. Vehicle Condition and Return 

1.1 You acknowledge the vehicle is delivered to “You” in good condition with the seal of the odometer unbroken. You agree to return the Vehicle in the same condition except for ordinary wear and tear (NOT INCLUDING WINDSCREEN OR TYRE DAMAGE) together with its tools, tyres, accessories and equipment on the date place specified on the Rental Agreement (or sooner, if demanded by the Company). 

1.2 The Company may take possession of the Vehicle without prior demand to you and at your expenses if there has been any breach of any terms or conditions of this Agreement or if the vehicle is illegally parked, in violation of the law or is apparently abandoned. 

1.3 If the seal of the odometer is broken, or otherwise tampered with, you will be responsible for not only an extra charge based on 500 kilometers per day at 50c per kilometre, but also for any cost of repairing or replacing the odometer. 

2. Rental duration 

2.1 Rental days are calculated on a 24-hour basis. 

2.2 Late pick-up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental. 

3. Rates and conditions 

3.1 Rates and Conditions quoted in our documentation are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Central Car Rentals. 

3.2 Any booking amendments will result in the rate booked being re-calculated at the rate applicable on the date of amendment. 

Please note all prices are quoted and payable in Australian dollars. 

4. Delivery and return of vehicle 

4.1 The Customer acknowledges having received the Vehicle in a clean condition, with a full fuel tank. The Customer will return the Vehicle in a clean condition with a full fuel tank, on the return date, time and location set out in the Rental Agreement. Failure to adhere to these requirements will result in additional charges. 

4.2 CENTRAL CAR RENTALS reserve the right to charge the Customer a cleaning fee in the amount of AU$200 if the Vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted at any time in the Vehicle or animal related cleaning as animals are not permitted in the Vehicle (with the exception of registered guide dogs). 

5. Rental extension 

5.1 If the Customer wishes to extend the rental whilst on hire, they must first obtain authorisation from CENTRAL CAR RENTALS. This is subject to availability. The extra cost of an extended rental must be paid by the Customer by credit card on confirmation of the rental extension. 

5.2 Failure to obtain an authorisation for a rental extension will result in a late fee of AU$150 per day in addition to the daily rental rate for each day until the Vehicle is returned. The daily rental rate charged will be the rate applicable on the day of extension (which may differ from the original rate booked) per Vehicle for the extended rental period. These charges will be applied to the Customer’s credit card on a daily basis until the Vehicle is returned. 

6. Persons who must not drive the Vehicle 

6.1 A full (non-probationary) resident country driver’s license must be presented at the time of rental for each nominated driver. If the license is not in English format, an international driver’s license is also required. You and any other authorised driver are not under 21 years of age. 

6.2 A person who is not identified on the Rental Agreement as either the Hirer, Joint Hirer or Authorised Driver 

6.3 A person who is not licensed to drive the hired class of vehicle 

6.4 A person whose blood alcohol concentration exceeds the lawful percentage whilst driving the Vehicle 

6.5 A person who is driving the Vehicle whilst under the influence of a drug 

6.6 A person who has given or for whom You have given a false name, age, address or driver’s license detail; 

6.7 A person whose driver’s license has been cancelled, endorsed or suspended within the last three years 

6.8 A person who has held a driver’s license for any class of vehicle for less than two years 

6.9 A person who uses or intends to use the vehicle for an illegal purpose 

7. Circumstances where the vehicle must not be used 

7.1 In the Northern Territory and Western Australia, outside any city limits between dusk and dawn; or 

7.2 Through streams, rivers, creeks, dams and floodwaters. 

7.3 Any unsealed roads or off-road conditions unless authorized by the Company on the Rental Agreement. Charges may apply. 

7.4 The carriage of any persons for hire or the cartage of any inflammable, explosive or corrosive materials 

7.5 Pushing or towing any vehicle, trailer, boat or other object unless the Company has authorised such use in writing 

7.6 The carriage of any greater load and/or persons and/or for a purpose for which the Vehicle was designed and constructed 

7.7 The carriage of any animal in the Vehicle unless authorised in writing or noted on the Rental Agreement in SPECIAL CONDITIONS. 

7.8 The use of the Vehicle for racing, pace making, reliability trials, speed trials, hill climbing or being tested in preparation for those activities. 

7.9 The use of the Vehicle in a dangerous manner. 

7.10 The use of the Vehicle in contravention of any legislation or regulation controlling vehicular traffic. 

8. Obligations of the Hirer / Authorised Driver 

8.1 The Hirer/Joint Hirer and Authorised Driver are jointly and severally liable for compliance with the Terms and Conditions of this agreement. 

8.2 By entering into this agreement, you are responsible for and irrevocably authorise the company to debit the credit card provided on The Rental Agreement or any other credit card provided (and You will pay the company on demand any balance) with the following charges: 

8.3 The rental charges specified on the Rental Agreement. 

8.4 All charges claimed by the company in respect of parking and/or any other traffic violations incurred during the period of hire or until such later time as the is returned to the company 

8.5 All loss or damage to the Vehicle (including the loss of use of that Vehicle), legal expenses, collection costs or commission charges, assessment fees, towing and recovery, consequential third-party damage, storage and company service charges where 

8.6 Any term or condition of the Agreement has been breached 

8.7 The Vehicle is involved in a single vehicle accident unless the company waives such a loss to the Single Vehicle Incident Liability amount shown on the Rental Agreement (which amount will apply in addition to the Standard Liability Charge noted the Rental Agreement). A single vehicle incident is defined as any incident where the Vehicle suffers loss or damage because of an impact with any object whether animate or inanimate except another vehicle which can be fully identified and details of which have been provided by You or on behalf to the company. $5000 excess may apply in the event of a Single Vehicle Incident. 

8.8 You have left the vehicle unlocked or left the keys in the Vehicle 

8.9 You have operated the vehicle at night unless authorised to do so under other provisions of the Terms and Conditions. 

8.10 You have failed to keep the key secure and under your personal control 

8.11 The underbody of the Vehicle is damaged regardless of cause except where there is a collision with another vehicle 

8.12 The Vehicle is totally or partially immersed in water regardless of cause 

8.13 The interior of the Vehicle is damaged regardless of the cause except where there is a collision with another vehicle 

8.14 The tyres of the Vehicle are damaged other than by normal wear and tear 

8.15 The Vehicle or any third-party property is damaged by driving the Vehicle under or into an object lower than the height of the Vehicle 

8.16 You have failed to maintain all fluid and fuel levels of the Vehicle or failed to immediately rectify or report to the company any defect in the Vehicle of which you have become or ought to have become aware 

8.17 The Vehicle is damaged by loading or unloading, except by normal wear and tear. You have failed to secure properly any load or equipment which leads to loss or damage caused by any part of the load or equipment. You use the Vehicle as an articulated vehicle unless agreed by the company in SPECIAL CONDITIONS on The Rental Agreement. The exterior of the Vehicle is damaged regardless of cause except where there has been a collision with another vehicle. 

8.18 If you have paid for the hire of the Vehicle by use of a credit card or directed the company to bill charges to some other person, corporation, firm or organization who or which fails to make payment when called upon by the company, you hereby irrevocably accept that You are liable and will immediately pay the full amount due to the company on demand. The company, in addition, may charge You interest at the rate of 18% per annum calculated daily on all outstanding accounts or charges payable in accordance with the Agreement, such interest to be compounded from the end of the rental period. 

9. Damage Cover 

Provided You and/or the Authorised Driver act within the terms and condition of this Agreement, the Company will grant damage cover in the event of a multiple vehicle accident (which includes your legal costs incurred with our written consent) to You and/or the Authorised Driver in respect of damage to the Vehicle and/or damage to the Vehicle to any third party property other than damage to any property owned by You (including any friend/relative, associate or passenger) in your physical or legal control. This cover is also subject to 

  1. You are paying the Insurance Excess as agreed on the Rental Agreement 
  2. You and/or the Authorised Driver not having breached any terms and conditions of this Agreement c. You and/or the Authorised Driver not being covered under any policy of insurance; and d. You are providing such information and assistance as may be requested by the company or anyone acting on behalf of the company If cover is provided that the company, or its insurer, may bring, defend or settle any legal proceedings in its/their sole discretion and the company shall have the sole conduct of any proceeding. Any such proceedings shall be brought or defended in your name or the name of the Authorised Driver 

10. General Provisions 

10.1 If there is any incident loss or damage to the Vehicle or involving the Vehicle while rented under this Agreement, You and/or the Authorised Driver shall promptly report such incident to the company at the location where the Vehicle was hired as well as delivering to the company immediately upon receipt by You and or the Authorised Driver, every summons, complaint or paper in relation to such incident involving such loss or damage. You and/or the Authorised Driver must also report all incidents to the police or other proper authority 

10.2 You and/or the Authorised Driver irrevocably release and hold harmless the company (and its agents and employees) from all claims for loss or damage to your personal property, or that of any other person’s property left in the Vehicle, or which is received, handled or stored by the company at any time before, during or after the rental period, whether due to the company’s negligence or otherwise 

10.3 You and the Authorised Driver acknowledge that the company relies on the truth of your/the Authorised Driver’s representations in this Agreement 

10.4 You and the Authorised Driver will not refuse or fail to take any blood analysis or breath test requested by the police 

10.5 Except as provided by law, no driver or passenger in the Vehicle shall be or deemed to be the agent, servant or employee of the company in any manner for any purpose whatsoever 

10.6 The company gives no express warranty in relation to the motor vehicle. Certain conditions and warranties are implied by statute, whether Commonwealth or State, which cannot be excluded, restricted or modified, such as those under the Trade Practices Act 1974. Where the company is permitted to limit its liability under those statutes for breach of an implied condition or warranty the company limits its liability to replacement, repair or resupply of the Vehicle. All other warranties, conditions and other conditions and other obligations which may be otherwise implied are expressly excluded in their entirety. The company is not liable to You and or the Authorised Driver for any incident, special, incidental or consequential damages relating to this agreement 

10.7 No right of the company under this Agreement can be waived except by writing of an authorised officer of the company. 

10.8 Words used in this Agreement to denote any gender shall include all genders, singular words including the plural, and noted on The Rental Agreement 

10.9 Notwithstanding any other person in this Agreement, a goods and services tax (GST) or any similar tax, stamp duty or any other tax, duty, surcharge, levy or fee (“charges”) imposed by Local, State or Federal Government that is charged and collected by the company is imposed anywhere in Australia and has application to any supply or use made under or in connection with this Agreement or in relation to the use of or the likely use of any roads, facilities or other infrastructure by You and/or the Authorised Driver, or in relation to the provision of rental or other service to You and or the Authorised Driver. The company may in addition to the rate, price or any other amount or consideration quoted or expressed as payable elsewhere in the Agreement, recover from You and/or the Authorised Driver an additional amount on account of the charge. Any additional amount on account of the charge shall be calculated without any deduction or set-off of any other amount and is payable to the company on demand. 

10.10 You and/or the Authorised Driver acknowledge that your interest in the Vehicle is as a bailee of the company only and that You agree not to part with possession, dispose of, encumber or assign any right or interest in the Vehicle and not create any lien on the Vehicle for repairs. 

10.11 You and/or the Authorised Driver agree to indemnify the company from and against any or all claims, demands, actions, liabilities, losses, costs and expenses (including, but not limited to legal costs on an indemnity basis) incurred by the company as a consequence of the failure for whatever reason of the due and punctual performance of your obligations under this Agreement. 

10.12 You acknowledge that the company has not in any way represented itself to You as an entity carrying on a business of insurance 

10.13 You and/or the Authorised Driver must not at any time admit liability for any claim, loss or demand and agree that if such an admission is made by You and/or the Authorised Driver then that is a breach of this Agreement 

11. Debit/Credit Card Policies 

Central Car Rentals accepts any Debit/Credit Card for the payment of a vehicle rental which: 

  • Is issued by a bank or other financial institution; and 
  • Displays the Mastercard or Visa Logo; and 
  • Has the customer’s name and card number on the card. At the commencement of rental, Central Car Rentals do not accept a prepaid or reloadable stored value card, a travel money card or an EFTPOS card. 

A Credit or Debit card as outlined above must be presented at commencement of rental. Upon completion of rental, Central Car Rentals will accept excess payments with an EFTPOS card. 

At the start of your rental a hold will be placed on your account for the insurance between $1200 or $400 bonds. Payments will be taken from your account for the hire of the vehicle. 

On return of vehicle we will release the hold of the bond, but depending on your bank, this may take up to 10 business days. Central Car Rentals will not be held responsible for any overdraft fees based on this policy. 

12. Road restrictions apply as follows: 

12.1 2WD vehicles must not be used on any unsealed road (being a road not sealed with a hard material such as tar, bitumen or concrete). Off road conditions include, but are not limited to: fire trails, beaches, sand, tracks, fields or paddocks. The only exception to this is reasonable use of access roads limited to a maximum of twelve kilometres in length to recognised commercial campgrounds. 

12.2 4WD Vehicles can be driven on recognised unsealed roads. 

12.3 4WD Vehicles may NOT travel to the following areas except with the written permission of CENTRAL CAR RENTALS: Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track, the Plenty Highway, Gibb River Road, Burke Development Road from Chillagoe to Normanton, Savannah Way from Normanton to Borroloola, Finke Road (between Alice Springs and Oodnadatta), Central Arnhem Road, Arnhem Land in general and Chambers Pillar, and 12.4 Vehicles are not permitted on the Canning Stock Route, the Old Gunbarrel Hwy, any binns track, the Lost City in Litchfield Park, the Old Telegraph Track section of the road to Cape York, Boggy Hole (Finke Gorge National Park), Ghan Heritage Road (from Titjikala to Finke) and Fraser Island at any time. Travel to Cape York between the months of December to May is not permitted. The Customer is responsible for all damage if travelling on these roads. 

13. We value your well-being, and for safety purposes, Central Car Rentals reserves the right, at its sole discretion, to restrict Vehicle movements in certain areas due to: 

(a) adverse road or weather conditions 

(b) the distance to nominated destinations in relation to the length of the hire period; and 

(c) any concerns CENTRAL CAR RENTALS, its employees or agents may have regarding driver experience or ability. CENTRAL CAR RENTALS will advise you on pick-up of any travel restrictions known at that time. 

14. Vehicle availability 

14.1 Vehicles cannot be requested by make or model, only by vehicle category. 

14.2 We will endeavour to supply the vehicle category selected, however should the Vehicle booked be unavailable through unforeseen circumstances, CENTRAL CAR RENTALS reserve the right to substitute an alternative Vehicle without prior notification. The alternative Vehicle shall be as close a substitute for the booked Vehicle as possible. 

15. Credit Card Authority 

15.1 CENTRAL CAR RENTALS shall be entitled to retain and the Customer hereby authorises CENTRAL CAR RENTALS to retain, the details of the credit card provided by the Customer in connection with a rental booking (“Credit Card”) in accordance with the CENTRAL CAR RENTALS Privacy Policy and to take any action to recover from the Credit Card the amounts due by the Customer pursuant to this Agreement. 

15.2 The Customer expressly and irrevocably authorises CENTRAL CAR RENTALS to charge to the Credit Card all amounts payable under this Agreement. By way of summary, these charges include, but are not limited to any costs or fines arising under the agreement and possessing the vehicle while in the customers care. CENTRAL CAR RENTALS will provide the Customer with an itemised bill of the monies to be deducted by CENTRAL CAR RENTALS from the Credit Card prior to making such deductions. 

15.3 The Customer agrees that in the event of a dispute arising as to whether a fee has been 

appropriately charged to the Credit Card, the Customer will not, in the first instance, seek to have the charge on the Credit Card reversed, but will rather contact CENTRAL CAR RENTALS directly to discuss whether the charge has been applied in error. 

15.4 If the Customer has a complaint in relation to any monies deducted by CENTRAL CAR RENTALS to their Credit Card, the Customer is invited to contact CENTRAL CAR RENTALS by calling (08) 8952 0098/99 or by sending an email to info@centralcarrentals.com.au. CENTRAL CAR RENTALS takes customer complaints seriously and is committed to dealing with all complaints in a fair, objective, unbiased and timely manner. 

15.5 CENTRAL CAR RENTALS will provide the Customer with an itemized bill of the monies to be deducted by CENTRAL CAR RENTALS from the Liability Deposit prior to making such deductions. 

16. Procedures in case of accident 

If the Customer is involved in a motor vehicle accident during the Rental Period, the following procedures should be followed: (a) At the Accident Scene the Customer must: 

  1. Obtain the names and addresses of any third parties and any witnesses. 
  2. Report the accident to police, regardless of estimated damage costs. 
  3. Not accept blame or insist the other party is at fault. 
  4. If possible, photograph damage to all vehicle(s) and registration number(s). 
  5. Phone CENTRAL CAR RENTALS (call 08 8952 0098) with the accident’s details within 24 hours. (b) At the Branch 
  6. The Customer must produce their Driver’s Licence and hand over the police report (if applicable) and any supporting photographs. 
  7. The Customer is required to pay the cost of any Damage to the Vehicle (if applicable, in accordance with clause 23) and any other amount due by them in respect of any Damage arising from an accident, loss or damage. This amount is payable at the time of reporting ‘the event’ and not at completion of the Rental Period. 
  8. The Customer will pay CENTRAL CAR RENTALS the daily rental rate for the period the Vehicle is off fleet for accident repairs. 
  9. The CENTRAL CAR RENTALS Local Host will ensure the Motor Vehicle Accident Report is completed clearly and accurately, and signed by the Customer. 

17. Release and Indemnity of CENTRAL CAR RENTALS 

17.1 The Customer releases CENTRAL CAR RENTALS, its employees and agents, from any liability to the Customer, for any loss or damage incurred by the Customer by reason of rental, possession or use of the Vehicle where such a loss or damage is caused by the Customer. 

17.2 The Customer hereby indemnifies and shall keep indemnified CENTRAL CAR RENTALS, its employees and agents, against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of the Customers use and/or possession of the Vehicle. 

17.3 Any indemnity required of the Customer shall not operate to indemnify CENTRAL CAR RENTALS in respect of any negligence or wilful act or omission of CENTRAL CAR RENTALS, its employees or agents. 

17.4 Nothing contained in these terms and conditions shall exclude any express or implied conditions, warranties or requirements that cannot be so excluded under the Competition and Consumer Act, the Australian Consumer Laws or any other corresponding state legislation that may be applicable. 

17.5 The Customer acknowledges that Data or other features may be provided by third parties and neither CENTRAL CAR RENTALS nor any third party provider makes any warranties with regard to the Data or other features and expressly disclaims any implied warranties of merchantability, completeness, accuracy and fitness for a particular purpose. Neither CENTRAL CAR RENTALS nor any third party provider will have any liability to you, whether in contract, tort (including negligence) or otherwise, in connection with the Data and the use of the Data (including any loss, damage or misadventure arising from any act or omission of any person in reliance on the Data). 

17.6 The Customer acknowledges that it is an essential condition of these terms that you accept and use the products, services and Data subject to all limitations of liability contained in these terms. 

17.7 The Customer acknowledges that CENTRAL CAR RENTALS does not investigate or endorse any third party websites or operators that may be accessible through use of our devices, or other products or services. We make no representation or warranty that any information you receive through a third party website is true, accurate, reliable, or authentic. We are not responsible to you for any use, access or reliance on any such third party websites. 

18. Cancellations 

If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply. Cancellation fees apply as follows: 

  • If cancelled up to 7 days prior to pick-up: No Fee 
  • If cancelled 1 day prior to pick-up: 50% of Gross Rental 
  • If cancelled on day of pick up or No-Show: 100% of Gross Rental 
  • If Vehicle is returned early: no refund available